In recent years, Chinese people's "kitchen concept" has been increasingly strengthened, and it has also heated up the overall cabinet market. The overall cabinet market has a "hundreds of controversies". For a cup of soup, there are also many non-standard whole cabinet businesses, in order to pursue higher profits and consumers play a "trap" on the whole cabinet.
Many consumers call to complain about cabinet manufacturers, such as the quality of the cabinet materials is not close to the right, the size of the custom cabinets is not suitable, the cabinets sent are not the same as the optimistic samples, etc., various problems are everywhere; after consultation with the manufacturers in general It is difficult to get a satisfactory solution, and the contract signed with the cabinet manufacturer in advance did not help the consumer get the due compensation. This is mainly because the consumer did not pay enough attention to the contract and the manufacturer took the loophole. Therefore, the consumer To protect your legal interests, you must read the contents of the contract before buying the cabinets, and take precautions.
New rules and regulations
Kitchen furniture is very different from general furniture in production, sales, and installation. The previous wooden furniture industry standards have brought great difficulties to the resolution of kitchen furniture disputes. To this end, the former National Bureau of Light Industry quoted relevant domestic and foreign standards and some European Community standards for coordinated dimensions, safety performance requirements and inspection methods of kitchens, and implemented the industry standards for kitchen furniture in May 2002.
The standard includes four items such as size requirements (including functional size, matching size, installation size), appearance requirements, heat resistance, acid and alkali resistance, aging resistance, wear resistance requirements and structural strength, durability and other performance requirements in cabinet design and production Basic standards. In addition, the fire-retardant performance of cabinets, hygienic requirements, and after-sales installations that are prone to disputes and the release of harmful gases from cabinet materials that people are concerned about have been comprehensively regulated.
According to the relevant person in charge of the kitchen furniture professional committee, although the industry standard of cabinets is a recommended standard, which requires manufacturers to consciously implement, but in the event of a dispute, consumers can also test and obtain evidence according to this standard to the relevant testing unit, and In this way, the initiative for litigation is obtained.
Supplementary details for signing a contract
Pay attention to the details when signing the contract, on the third page of the standard (requirements for the main dimensions of the cabinet), page 4 (requirements for the material of the cabinet and the requirements for the limitation of hazardous substances), page 5 (requirements for the appearance of the metal parts of the cabinet and the appearance of the finish) In the remarks, it is noted that "the kitchen furniture with special requirements, the size requirements are agreed between the supply and demand sides, and written expressly" "If there are contract requirements, the contract requirements shall be handled" "The requirements are only valid for the express provisions of the contract." Express.
The standard stipulates: the materials used in the cabinets should be consistent with the logo; the wood of the appearance and the storage parts should not have resin; the formaldehyde emission in the materials should be less than or equal to 5mg / L; the appearance of metal parts should not have rust; the front edge of the bottom cabinet Appropriate waterproof treatment should be carried out to prevent water from leaking on the panel; the back should be equipped with a water baffle; kitchen furniture with special requirements, the size requirements of which are agreed by the supplier and the buyer, and expressly written, except that the size is changed according to the own kitchen The cabinets to be installed shall be marked with the size in the contract, and the size of other whole cabinets shall be carried out according to the size indicated in the standard.
In addition, you should read the contract carefully to find out whether there are any missing items in the contract such as the appearance of the metal parts of the cabinet and the appearance of the finish, and ask the manufacturer to supplement it.
Four steps to the cabinet complaint
After consumers encounter cabinet quality problems, they should first negotiate with the manufacturers based on the after-sales service and "Three Guarantees" content promised by the manufacturers; if they cannot reach a consensus, they can file a complaint with the market where the products are purchased, requesting the market to hold the manufacturers accountable and prompt the manufacturers Perform after-sales service; if it still cannot be resolved, go to the consumer associations at all levels for coordination and settlement; if the coordination is still unsuccessful, go to the quality supervision and inspection station for testing and evidence collection, and file a lawsuit against the manufacturer in the court.
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